Return Policy
We understand that things happen, so if you aren’t satisfied with your items, let us know and we will do everything we can (within the policies stated herein) to resolve the issue.
ACTIVEWEAR AND DRESSES POLICY
We are happy to accept orders for return 30 days from the date of purchase. Please note that shoes can only be returned within 14 days (see shoe return policy below).
Returned items must meet the following criteria:
- Items cannot be worn and must be in new and unused condition.
- Items must not be washed.
- Items must have all original tags attached and intact.
Any returned items that have signs of wear or do not conform with our return policy will be declined and the item will be shipped back at the customer's expense.
The customer is responsible for any returns shipping costs and for obtaining tracking information as we are not responsible for any lost/missing returns.
Once your return has been received please allow 3-5 days for processing. We do not refund original shipping charges.
If you believe you have received a defective product, prior to returning the item, please email us with an image of the defect and your order number for our sales team to review.
SHOES POLICY
All shoes listed on our website are custom and handmade to order. Shoes typically take between 1-2 weeks to complete before shipping. The Bella shoe takes 2-3 weeks to complete. We will keep you updated throughout the manufacturing process and will send a confirmation email before your shoes are shipped.
For any issues with the fit of your shoes, we will only accept shoe returns within 14 days of receipt of your order. After 14 days, all shoe sales are final and cannot be returned.
Shoes must be in their original condition, must include the original shoe box and must be unworn. All shoes must be tried on and tested on a carpeted, clean surface, as any shoes that have sign of wear will not be acceptable for a return. Original shipping costs are non-refundable.
Customer can have only one return for shoes that do not fit.
If you believe you have received a defective pair of shoes, prior to returning the shoes, please email us within 48 hours of receiving your shoes and include an image of the defect along with your order number for our sales team to review.
Due to the nature of genuine leather, some hides will vary from the next. Please also note that there will sometimes be a very slight variation in shade that shows on each computer monitor. We kindly ask that you keep this in mind when placing your order. We do our best to photograph the true color of our shoes in the very best possible lighting to give you the truest idea of what the shoe will look like.
Please note our materials are sourced in batches and can be subject to availability. In the event that a remake for your shoe has been placed and processed, we will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product, range and offering, we will notify you.
We reserve the right to refuse any return on shoes that do not meet the return requirements that are listed above. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.
